Contact & Engineering Support
We actively welcome feedback from British tax advisers, conveyancers, mortgage brokers, software developers, and individual users. Whether you wish to report a statutory edge case or suggest a new tool, use our channels below.
Direct Communication Channels
Primary Engineering & Editorial Inboxes
General Enquiries: [email protected]
Bug Reports & Formulas: [email protected]
Data Governance & GDPR: [email protected]
Lead Systems Developer Profile Links
Fast Client-Side Message Dispatch
Statutory Bug Investigation & Triage Protocol
When reporting mathematical or legislative discrepancies, including the exact inputs, statutory year, and relevant legislation reference (e.g. Finance Act 2024 or Land and Buildings Transaction Tax (Scotland) Act 2013) significantly expedites our audit process:
| Severity Tier | Classification Criteria | Target Remediation Window |
|---|---|---|
| Tier 1 — Critical | Incorrect statutory tax bracket boundary or formula calculation error affecting user liability | Within 4 business hours |
| Tier 2 — High | Edge-case numerical overflow, rounding discrepancies > £0.01, or currency format distortion | Within 12 business hours |
| Tier 3 — Medium | Accessibility contrast or keyboard focus trapped in interactive inputs | Within 24 business hours |
| Tier 4 — Routine | Explanatory copy phrasing enhancements or reference legislation link updates | Within next release cycle |